Terms and conditions

Article 1: The entrepreneur's identity:

Rose Van Bosstraeten & Jozefien Van Bosstraeten operators of HEMPMADE.be,
property of Woodlane BVBA.

Business adress:

Parijsstraat 14,
3000 Leuven

Belgium
Phone number: +32 (0)16 309998
Email adress: jozefien@hempmade.be, rose@hempmade.be
VAT identification number: BE 0670.820.722


Article 2: Applicability:

With every order that the customer places on Hempmade online shop, the consumer/customer agrees to be bound by these terms and conditions.

 

Article 3: Prices:

1. All prices listed on the website are in euros including 21% VAT and excluding shipping costs.
2. Woodlane bvba reserves the right to adjust prices at any time and/or correct it. Woodlane bvba is not responsible for incorrect price entries by mistake.
3. The product photos may show extra items (e.g. decoration or accessories) that are not part of the product and so are not included in the price.
4. The shipping costs are automatically calculated by weight, in certain cases (purchases over a certain amount/or promotional) there will be no shipping costs charged.
5. The products remain the property of Woodlane bvba until the price is fully paid.

 

Article 4: Quality & images:

1. The images of products may exhibit slight variations of the original product. The setting and quality of your display can play a role.
2. We make every effort to offer a satisfactory solution if there are defects/production errors to the products offered on the site.  Please contact us: by e-mail: jozefien@hempmade.be or rose@hempmade.be. With a clear definition of any defects/production errors.  - Via phone: +32 (0)16 309998


Article 5: Payment:

The customer can pay via the following payment options:
* Credit Cards: VISA, MasterCard, AMERICAN EXPRESS 
* Bancontact 
* Paypall
* Cash on any stock sales by the end of the season.

Your package is sent as soon as we have received your payment. 


 

Article 6: Right to return:

The buyer has the right to withdraw from the contract and/or to return the delivered products without paying any fine or giving any reason, within 14 calendar days after entering into the contract or the delivery of the products.  The shipping costs for the return of these products shall be borne by the buyer.  The amount paid is as soon as possible (but no later than 30 days after the return) the returned products will be refunded as soon as we got back in our possession.  When you as a customer wishes to return a product this product should be located in original condition: the product should not worn and/or damaged and must therefore be sent back with the original labels to:

Woodlane BVBA - Hempmade Online Store
Parijsstraat 14

3000 Leuven

BELGIUM

Please note!

  • Returns must be accompanied by a completed return form (download here)
     

Article 7: Delivery and Shipping

7.1 Supply
Hempmade attempts to ensure the fastest delivery possible. Our deadlines (see 7.2) are indicative and are given merely as an indication. Hempmade can not be held responsible for delays incurred beyond our control.

The buyer brings the delivery address to Hempmade. If this address is found to be incorrect, it is the responsibility of the buyer and additional costs may apply.

7.2 Delivery time
For Belgium: as soon as we receive your payment, your package is ready for delivery. Within 1 to 2 business days after receiving your payment, we will send your package by bpost. The package is delivered at home, normally within 24 hours after dispatch.
Netherlands: as soon as we receive your payment, your package is ready for delivery. Within 1 to 2 business days after receiving your payment, we will send your package by bpost. The package is delivered at home, normally within 3 working days.
Rest of Europe: as soon as we receive your payment, your package is ready for delivery. Within 1 to 2 business days after receiving your payment, we will send your package by bpost. The package is delivered to your home, usually within 6 working days.

Hempmade can not be held responsible for delays in transmission by bpost. In accordance with the law "remote buying" the maximum delivery is thirty days, unless otherwise agreed. If this delivery period is not feasible for the buyer, Hempmade must notify the buyer in time and has the right to cancel the order at no additional cost.

7.3 Shipping Costs
We reserve the right to adjust our shipping rates if necessary. Shipping costs are always clearly indicated on your order confirmation and your bill.

7.3.1 Belgium
In Belgium, shipping is free from €69, if the amount is less than €69 you pay €5,50 shipping costs.

7.3.2 Abroad
If you want to send your package to another country, the shipping costs depend on the area in which the land is located. Below are the rates for each area. Click here to download the geographical areas.

Area 1 = €8
Area 2 = €10,50
Area 2A = €14,50
Area 3 = €20
Area 4 = €25
Area 5 = €36,50
Area 6 = €42
Area 7 = €48

7.4 Risk of shipping:

Woodlane bvba is not responsible for loss, theft or damage while sending the products that you have ordered.
We pack our products in such a way that the risk of damage is almost impossible.
 

Article 8: Disputes:

Only the Belgian law is applicable to this site. In case of a dispute only the courts of Leuven have jurisdiction.
 

Article 9: Privacy:

Hempmade online shop respects your privacy. We are committed to protecting your personal information and use this in order to meet your demand and to forward any information to you by Hempmade online shop.